Privacy Policy

1. Who We Are

Architectural Film Specialist ("AFS," "we," "us," or "our") is a Florida-based window film consultancy headquartered in Orlando, FL, owned and operated by Hendrik Otten. This Privacy Policy explains how we handle information submitted through our website, the consultation form, email, and phone inquiries.

2. Information We Collect

Contact information you provide through forms, email, or phone — name, company or agency, email address, phone number, and project location.
Project information you share — building type, square footage, glazing details, timeline, and project goals.
Technical data collected automatically when you visit our website — IP address, browser type, device, referring page, and pages viewed, used for security and basic analytics.

3. How We Use Your Information

Respond to consultation requests, quotes, and questions.
Prepare proposals, specifications, and submittals for your project.
Coordinate site surveys, scheduling, and installation logistics.
Maintain warranty and project records as required by manufacturers.
Comply with legal, tax, and contractual obligations.

4. How We Share Information

We do not sell your personal information. We share project-related information only with:

Film manufacturers (e.g., 3M, XPEL, LLumar, Avery Dennison) for warranty registration and project-specific technical support.
Vetted installation partners assigned to your project under written confidentiality.
Service providers that host our website or email — strictly to operate those services.
Government or regulatory authorities when required by law.

5. Data Retention

We retain project records for the duration of any applicable manufacturer warranty (typically 10–20 years), plus reasonable time for tax, accounting, and legal purposes. Consultation requests that do not convert to a project are retained for up to 24 months unless you request earlier deletion.

6. Security

We use commercially reasonable technical and organizational measures to protect your information, including encrypted transport (HTTPS) for the website and access controls on stored records. No method of transmission or storage is 100% secure.

7. Your Rights

You may request access to, correction of, or deletion of personal information we hold about you by emailing architecturalfilmspecialist@gmail.com. We will respond within 30 days, subject to manufacturer warranty and legal record-keeping obligations.

8. Cookies & Analytics

Our website may use a minimal number of first-party cookies for site functionality and basic, aggregated analytics. We do not use cookies for cross-site advertising tracking.

9. Children's Privacy

Our services are directed to businesses and government agencies. We do not knowingly collect information from anyone under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted by updating the "Last updated" date above.

11. Contact Us

Architectural Film Specialist
2875 South Orange Ave, Suite 500 #1615
Orlando, FL 32806
Phone: (407) 750-1521
Email: architecturalfilmspecialist@gmail.com